Mask contains the adjustable down-stem and thus can remove the bowl by screwing it off. Glass accessories don’t come up with this product. The gas mask water pipe comes with an acrylic water pipe that perfectly fits into the gas mask. Thus with this incredible product, you get the complete hit with zero percent waste. How long will it be to reply to my message?Ī.As we based on mainland China,our working time is Monday to Friday 9:00-17:00(GMT+8),and your message will be replied within 24 hours (except Chinese holidays and weekend).The gas mask is designed to make sure that no smokes get escape while dabbing. Don"t worry, 14mm equals to 14.4mm,and 19mm equals 18mm or 18.8mm Different color.(e.g.you ordered a blue ash catcher,but received a green one.) The following status can be considered as " the wrong color " :Ī. Please note,the color of our images is adjusted by the professional monitor which is same as the real products.However,the chromatic aberration existed due to different display devices. What if the item(s) comes with the wrong color?Ī. Different angle.(e.g.You order one 45°ash catcher but received a 90°one.) Different length.(e.g.You order one 4 inches downstem,but received 5 inches one.)ĭ. Different jojnt type.(e.g.You order a bowl with 18mm male, but you received a bowl 18mm female.)Ĭ. Different joint size,(e.g.You order a bowl with 18mm male, but you received a bowl with 14mm male)ī. The following status can be considered as " the wrong size "Ī. Q:What if the item(s) comes with the wrong size?Ī:Please note,as our glass products are handmade,so the height and weight of bong may have 5 to 10% errors,which is acceptable and cannot consider as " the wrong size ". Within 30 days (please see the time in transit table above).If the delivery time is over 30 days,please contact us. Q:What if the item(s) broken when i receive it?Ī:Please contact us immediately and sent us several clear photos showing the faulty part(s).Once we confirmed,we can re-ship a new one or make a full refund.Ī:Please contact us immediately and keep the original package,sending us the photos of the package that we can figure out if we forget to send the item(s) or they just hiding in some place.Ī:Normally,most packages can be delivered If you are unsatisfied with our product or services,please contact us and we surely can provide an acceptable solution. Replacement and refund can be accepted according to different situations. *Delivery days may take longer at the peak season. *Parcels rejected by the custom or returned did not calculated. We usually us UPS DHL or FedEx if make a big order China Post ePacket is our default shipping method,the estimated delivery time shows below: Products will be shipped out within 24 hours normally(except holidays and weekends) if the product is out of stock,it needs extra time to be prepared. We pack all items with extreme caution,using a proprietary packing method to ensure your item arrives in perfect condition. All items packed with extreme caution,using a proprietary packing method to ensure the item arrives in perfect condition.In the rare event you receive a damaged item, our support staff will arrange for a replacement to be reshipped at no cost. However, the chromatic aberration existed due to different display devices.If you have a strict requirement for color, please contact us first to confirm the color. The color of our images is adjusted by the professional monitor which is same as the real product. If you need the product with precise measurements,please contact us first. The measurement error is inevitable as our products are handmade,
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